Open enrollment officially runs November 1 – 30 and is the period when Ohio Medicaid members can review the available plans and select the one that best fits their healthcare needs. However, Ohio Medicaid members are mailed open enrollment letters beginning in August to notify them of the period, the plans available, and how to change their plan. They will also receive an automated reminder call with the option to connect with a customer service representative to ask questions or change their plan.
Members can make their selection anytime on or before November 30. Coverage begins the first day of the month following their selection. For example, if a member chooses a new plan in September, their coverage begins October 1.
Members can select a new plan by using the Ohio Medicaid Consumer Hotline Portal at www.ohiomh.com or by contacting the Ohio Medicaid Consumer Hotline at 800-324-8680 (TTY 711). Representatives are available 7 a.m.–8 p.m. Monday through Friday and Saturdays 8 a.m.–5 p.m., Eastern time.
If a member would like to stay with their current healthcare plan, they do not have to take any action related to open enrollment.
During the same period that open enrollment reminders will be sent, members may also receive an Ohio Medicaid renewal packet. Renewing a member’s eligibility for Medicaid is very different from open enrollment. If a member receives a renewal packet, they must complete it to keep their coverage.
Medicaid plans cover medical, vision, dental, and behavioral health services as required by law. However, each offers value-added extras to keep members healthy and earn their business. Taking part in open enrollment lets members learn the differences among each, so they know they’re covered by the health plan that’s best for them and their families.
Open Enrollment Resources to Assist Members
There are several supplemental resources linked below to help you and your staff respond to Medicaid member questions about annual open enrollment. The documents are linked below.
- The Open Enrollment FAQ provides answers to the most common questions from members related to open enrollment.
- The Ohio Medicaid Managed Care Member FAQ provides answers to the most common questions from members related to the managed care program.
- The 2024 Managed Care Health Plan Comparison Guide offers an overview of the services that all managed care plans currently offer as well as the specific value-added services available from each individual plan in 2024.
- The 2025 Managed Care Health Plan Comparison Guide provides an overview of the services that all managed care plans will offer as well as the specific value-added services available from each individual plan in 2025.
