Our agency provides access to benefits which help people with medical, food, and cash assistance. We also offer family services through our emergency assistance program to help pay for some work related costs or unexpected expenses due to a crisis.
Ohio’s benefit website (www.benefits.ohio.gov) is the quickest way to apply for benefits. Once an on-line account is set up, consumers can complete and submit an application, check on the status of their case, report changes, and even submit documents electronically.
Benefits Call Center
Marion Job & Family Services is a member of a multi-county call center project which allows people to call a single toll free number to find out information about their application for benefits or speak to an eligibility specialist to complete their application interview over the phone. Consumers who use the call center may speak to a representative from any of these counties. All call center staff are trained to answer questions and help with the application process. These counties implemented the call center known as COLLABOR8, sharing a telephone system and document management system to service consumers.
Call Center Information:
Phone: 1-844-640-6446 (1-844-640-OHIO)
Monday, Tuesday, and Wednesday - 8 a.m. to 4 p.m.
Thursday - 8 a.m. to Noon
Friday - 8 a.m. to 3 p.m.
*Closed for In-Service Days during 2023 - Jan. 31, Feb. 28, Mar. 28, Apr. 25, May 30, Jun. 27, July 25, Aug. 29, Sep. 26, Oct. 31, Nov. 28, Dec. 26; and Holidays.
We will still accept applications and will process them as soon as possible, however, there could be a delay during these times. Our paper applications and document drop box located within the vestibule at 363 West Fairground Street will remain available 24/7 and will continue to be monitored.
Please plan accordingly when making plans to call for interviews or to request services and information.
You may also access certain case information and apply for benefits online at www.benefits.ohio.gov.
Thank you for your patience and understanding.