Protect Your SNAP Benefits!

You now have the ability to lock your EBT card using the EBT Connect Mobile App and online using the EBT Cardholder Portal (https://www.connectebt.com/ohebtclient/index.jsp)

*In order to utilize the Mobile App, you must first register/create an account on the EBT Cardholder portal.

You are encouraged to select the ‘Lock Everywhere’ option when not actively making a purchase. This will reduce the risk for benefits to be fraudulently stolen.

Additionally, you can now sign up for email and text alerts on the Connect EBT Mobile App and the EBT Cardholder Portal – in order to receive alerts for new transactions (purchases, returns, deposits, etc.) and if there are changes made to your account (address, PIN, password, etc.). These alerts will help manage activity on your account.

For any issues with the locking or alert functionality, contact the EBT customer service line at 1-866-386-3071.

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In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:

mail: Food and Nutrition Service, USDA, 1320 Braddock Place, Room 334, Alexandria, VA 22314; or

fax: (833) 256-1665 or (202) 690-7442; or

email: FNSCIVILRIGHTSCOMPLAINTS@usda.gov

This institution is an equal opportunity provider.

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